8 steps to be a master in Conflict Resolution

8 steps to be a master in Conflict Resolution


8 steps to be a master in Conflict Resolution

  1. Attack the problem, not the person
  2. Resolve the problem soon
  3. No name calling
  4. Eliminate ‘you always’ or ‘you never’
  5. Speak in the present about the future
  6. Never threaten ’if you don’t…..’
  7. Don’t be obsessed about winning the argument. It can be a win, win situation for both parties
  8. Winning words ‘I’m sorry, I was wrong, Forgive me’

What do you think, and how do you feel about these Conflict Resolution principles?

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2 Comments. Leave new

  • Karen Carstens
    December 5, 2021 10:25 am

    Many Thanks
    Vicky was my advocate in a very demanding and stressfull time. She managed to keep me focused on the issues guuded me thru many stressfull questions and opinions.
    Vicky has a wealth of knowledge taught me how to keep an open clear mind. Trust me I can be bit of hot head when it comes to some high stress things vick’s fantastic guidance & information assisted me thru a very stressfull time at work. Many thanks Vicky ⚘⚘

  • Thank you Karen for the wonderful endorsement. I wish you all the best in your future endeavours. Regards Vicky.


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