8 steps to be a master in Conflict Resolution
- Attack the problem, not the person
- Resolve the problem soon
- No name calling
- Eliminate ‘you always’ or ‘you never’
- Speak in the present about the future
- Never threaten ’if you don’t…..’
- Don’t be obsessed about winning the argument. It can be a win, win situation for both parties
- Winning words ‘I’m sorry, I was wrong, Forgive me’
What do you think, and how do you feel about these Conflict Resolution principles?
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2 Comments.
Many Thanks
Vicky was my advocate in a very demanding and stressfull time. She managed to keep me focused on the issues guuded me thru many stressfull questions and opinions.
Vicky has a wealth of knowledge taught me how to keep an open clear mind. Trust me I can be bit of hot head when it comes to some high stress things vick’s fantastic guidance & information assisted me thru a very stressfull time at work. Many thanks Vicky ⚘⚘
Thank you Karen for the wonderful endorsement. I wish you all the best in your future endeavours. Regards Vicky.